Service Desk Agent
Service Desk Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Royal Service Communications is the information station of the hotel. Communications Agents must answer all internal and external calls completing both staff and guest requests.
What you will be doing:
- Answers all calls to the hotel external and from within the hotel internal
- Completes guest and colleague requests including connecting the call to another department calling the appropriate person on the radio or locating information
- Provides concierge information to guests as required
- Takes all In Room Dining orders
- Handles guest concerns and follows up to ensure satisfaction
- Ensures overall guest satisfaction while exceeding expectations whenever possible
Qualifications :
- Previous switchboard experience is an asset and/or previous Rooms Division experience
- Typing skills at a minimum 50 words per minutes
- Computer skills including basic knowledge of Excel Word required
- Must be resourceful when handling requests for information
- Excellent English communication skills both verbal and written
- Postsecondary diploma or currently enrolled in Hospitality Program is an asset
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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