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Job Description
The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes checkins checkouts and occasional reservations the real excitement comes from creating friendships with guests and creating memorable moments.
Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly and providing them with an efficient checkin and checkout process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times ensure guest confidentiality and follow procedures and processes in regards to credit and cash transactions.
Qualifications :
- You will pride yourself on your excellent verbal and written communication skills.
- You will ideally have knowledge of OPERA or other PMS systems.
- Your enthusiasm to provide our guests with an outstanding service will allow you to stand out from the rest.
- Have previous experience in a reservations role (preffered not required)
- Hold a P2 Provisional drivers licence (preffered not required)
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
