IT Agent
IT Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Review reroute update and manage usergenerated IT support tickets.
- Generate IT Support tickets to for the IT Operations team.
- Escalate systematic issues to management with specifics to promote a continuous improvement culture.
- Install or remove computer software manually or via Microsoft Endpoint Configuration Manager (MECM).
- Install upgrade repair troubleshoot or retire standard computer hardware: desktops laptops printers monitors keyboards cables and docking stations.
- Submit service requests to vendors to perform warranty repairs on computer hardware or software.
- Perform general network connectivity (wireless and ethernet) troubleshooting to determine root cause of various failures:
- Configure IP addresses statically or through DHCP reservations;
- Review system logs to identify port blockages or permissions;
- Install tools such as Wireshark to track packet losses and blockages;
- Perform VLAN port changes to deploy or move computer objects to the correct location.
- Install remove or troubleshoot local and network printers including scan to network and scan to email.
Perform Basic Active Directory Tasks
- Create Shared User Accounts;
- Reset/Set User Account Passwords;
- Manage AD Security Group Membership;
- Review account attributes to determine access limitations.
- As needed perform enduser training on standard productivity tools such as Microsoft 365 Enterprise Apps Microsoft Office Multifactor Authentication tools (e.g. Symantec VIP or Microsoft Authenticator).
- As needed prepare knowledge base articles to help crosstrain peers on lessons learned and key concepts.
- Utilize PowerShell to run scripts to gather data or perform troubleshooting tasks.
- Utilize system logs to determine the root cause of connection or installation failures.
- Stay up to date on all required business SOPs and trainings.
Qualifications :
- High school diploma or equivalent.
- Minimum 3 years working in an enduser facing IT technical support environment.
- Minimum 3 years working on IT software and/or hardware.
- Very good communication skills (concise writing and orally convincing).
- Able to lift up to 25 pounds.
- Additional Information
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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