Responsible for the preparation of office correspondence using appropriate format as set by the company regarding fonts logos etc.
Receives opens and sorts all incoming business mail and arranges for the mailing of outgoing office mail for the GM and EAM/HM.
Handles all office correspondence and information with discretion and confidentiality.
Maintaining and updating a conventional office filing system which provides for easy access to data requests.
To maintain an electronic filing system on his/her assigned PCs hard disc.
To keep meeting minutes when required.
Answering screening and transferring phone calls for the GM.
Schedules appointments for the GM and keeps him informed and updated.
Receives screens and welcomes office visitors in a courteous professional manner maintaining standards of hospitality established by the company.
Sees to the proper handling use and maintenance of office equipment and supplies.
Coordinates for cleanliness and maintenance of the Executive Office area.
Maintains an orderly and organised space.
Acts as liaison and coordinator between the GMs and EAM/HMs offices and other departments and department heads.
Maintains a professional and friendly relationship and approach with his/her counterpart in the owning company and Accor Regional Offices.
Handles and arranges travelling issues for the GM and other HODs when necessary.
Collects necessary information for the planning and preparation of the HODs roster/schedule.
In coordination with the GM plans and prepares the MODs monthly roster/schedule and keeps the GM updated on changes and corrections.
Collects necessary information in order to establish a weekly attendance forecast of the Executive Committee members and Department Heads for the GMs overview and keeps the GM updated on changes.
Receives information from the EAM/HM Director of Rooms FOM AFOM in order to prepare the GMs welcome letter for all hotel VIPs.
Ensures proper distribution of information from the GMs office to all concerned and vice versa.
Keeps the GM informed on routine matters relevant to the operation of the hotel.
During the GMs absence he/she prepares a daily summary of major happenings in order to update the GM upon arrival or upon request.
Ensures correct flow of information by becoming familiar with the organizational chart and company hierarchy.
Qualifications :
Attention to detail style and aesthetics of hotel is critical.
Outstanding verbal and written communications skills.
Sense of secrecy and discreetness
The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
College Degree in Secretarial / Management or similar field.
25 years experience in similar role.
Fluent in English and Thai a third international language is a plus.
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