General Manager - Mantis Akagera Game Lodge

General Manager

Reporting to the Country General Manager the General Manager will lead strategic planning ensuring the successful operation of the lodge. The role encompasses fostering a culture of excellence diversity and inclusion among staff prioritizing exceptional guest experiences and driving financial goals. His/her leadership extends to community engagement maintaining strong relationships with local stakeholders shareholders and serving as a brand ambassador for Mantis. He/she will champion sustainability and ecotourism initiatives integrating responsible practices into our operations. The aim is to achieve operational excellence ensure guest satisfaction promote environmental care and set a benchmark in the hospitality industry.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate innovative team.
• Achieve success with a forwardthinking excellencedriven company.

Key Responsibilities:

• Operational Management: Oversee the daytoday operations of the lodge and develop and implement operational policies procedures and protocols to ensure efficiency and compliance with regulatory requirements. Monitor and assess key performance indicators (KPIs) to pinpoint areas for improvement and implement strategies to enhance operational efficiency. Uphold elevated standards of cleanliness maintenance and safety throughout the property.
• Guest Relations: Champion a culture of outstanding customer service and guest satisfaction by overseeing daily operations and maintaining rigorous standards of cleanliness maintenance and safety. Promptly address guest inquiries feedback and complaints resolving issues effectively to ensure positive outcomes. Introduce initiatives aimed at enhancing guest experiences and cultivating loyalty such as personalized services special promotions and amenities.
• Financial Management: Formulate annual budgets and financial plans forecasting revenue and expenses to achieve profitability objectives. Monitor financial performance closely analysing variances and implementing corrective actions as necessary. Engage in negotiations with suppliers vendors and service providers to enhance costeffectiveness and ensure high service standards.
• Human Resources Management: Source train and foster a proficient team nurturing a culture of cooperation accountability and ongoing growth. Conduct routine performance evaluations offering feedback coaching and assistance to team members. Execute strategies to engage employees recognising and rewarding achievements while fostering a conducive work environment.
• Marketing and Sales: Craft and implement marketing strategies to elevate occupancy rates boost revenue and strengthen the lodges brand image. Collaborate with the sales team to pinpoint and pursue avenues for business expansion including corporate partnerships group reservations and special events. Stay abreast of market trends competitor actions and customer preferences to tailor marketing and sales approaches accordingly.
• Regulatory Compliance: Guarantee adherence to relevant legislation regulations and industry norms covering aspects such as health and safety employment and licensing prerequisites. Uphold meticulous records and documentation to underpin regulatory compliance efforts conducting periodic audits and inspections as deemed necessary. Instigate risk management protocols to alleviate potential liabilities and ensure a secure and safe environment for both guests and staff members.
• Strategic Planning and Leadership: Craft and implement strategic plans and initiatives to drive business expansion refine operational efficacy and fortify the competitive positioning of the lodge. Furnish visionary leadership inspiring and motivating the team to achieve organisational aims and objectives. Foster an environment conducive to innovation and perpetual enhancement encouraging feedback creativity and initiative among team members.
• Internal & External Communication: Foster and maintain strong communication and collaboration with the owning company and ensure alignment of goals and objectives. Provide regular updates on the lodge operations and performance and work closely to address any challenges or opportunities. Uphold the values and standards of Mantis contributing to a mutually beneficial partnership.

Qualifications :

• Work Experience: Previous experience in managing accommodation within National Parks.
• Education: Diploma or Degree preferably in hospitality or a related field with a commitment to ongoing learning.
• Communication Skills: Fully proficient in English with excellent communication and presentation abilities.
• Sustainability Passion: Dedicated to sustainability environmental care ecotourism and creating unforgettable experiences.
• Leadership: Proven leadership organizational and people skills along with strategic thinking and excellent presentation abilities. Demonstrated ability to lead effectively promote positive employee relations and maintain a harmonious workplace.
• Business Acumen: Focused on results with a commitment to quality guest service and team building. Familiarity with budgeting forecasting profit and loss analysis and a creative and innovative approach.
• Profile: Projects a professional demeanor and strategic outlook highly organized with an entrepreneurial mindset. Engaging friendly and charismatic with a natural ability to connect with guests/colleagues. Performs well under pressure analyzes and resolves issues and exercises sound judgment.

Remote Work :

No

Employment Type :

Fulltime