Front Office Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Constantly apply standard operating procedures in your department.
- Demonstrate Banyan Trees brand service plus standards in all interactions.
- Provide a warm welcome & fond farewell to guests and assists Guests according to brand standards.
- Remain observant and respond to each Guest who approaches the Reception Desk.
- Is an ambassador of Banyan Tree by providing an excellent first impression.
- Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
- Greet all Guests courteously using the Guests name whenever possible.
- Follow Hotels telephone etiquette standards.
- Follow Occupational Health & Safety regulations.
- Ensure adherence to Banyan Trees Code of Ethics.
- Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets
- He/she will look after the profiles update of all our guest and ensure proper standard is followed.
- Do courtesy calls to our guest in house and maintain a record
- Do the credit limit check on daily basis for all guest in house.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Maintain an uptodate knowledge of hotel information and local services including operating hours promotions events attractions and any allied information.
Qualifications :
- Must possess outstanding Guest services skills professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written) second language is an asset.
- Must be able to handle a multitude of tasks in an intense everchanging environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- 2 years minimum experience in customer service.
- A hospitality diploma is an asset.
- Computer literacy in Windows MS Office Suite and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
