Guest Services Ambassador Belldesk Valet

The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile escorting guests and providing assistance with transportation and luggage.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid Ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7500) Coverage is available for your ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Dont just live in the moment own your moment with 11 paid holiday/personal days per year 10 days of paid vacation that begin accruing immediately* 
• We go the extra mile by offering 50% discounts at hotel restaurants 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties Friends & Family rates (5000 hotels worldwide)*
• Complimentary meals in our employee dining facility

What you will be doing:

• Assist guests at arrival and departure with vehicle loading and unloading vehicle retrieval and parking rooming guests and luggage retrieval
• Support expeditors and shuttle service when needed
• As needed perform room moves guest room deliveries such as but not limited to luggage packages envelopes gifts flowers and group amenities
• Assist with group transportation and luggage movements as necessary
• Execute group activities including luggage and amenity deliveries assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.  
• Coordinate group activity movements including offsite excursions golf course transportation whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.
• Provide unique experiences to all of our guests through warm personal & detailed service in a luxury upscale and fast paced environment.
• Ensure a positive first impression of the resort for our guests through detailed cleanliness setup and ambiance control.
• Try to remember individuals names and their preferences to extend a personalized service
• Assist other rooms division departments with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications :

Your experience and skills include:

• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be selfmotivated and energetic.
• Valid Drivers License

Remote Work :

No

Employment Type :

Fulltime