Assistant Restaurant General Manager - Carna

Under the guidance of the F&B General Manager perform all duties and is responsible for coordinating and supervising all aspects of the venue operations while maintaining a profitable operation and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Duties & Functions:

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say Yes and Thank you often!
• Assist with managing overall daily restaurant operations and restaurant staff including set up and break down food and beverage service and events.
• Maintain complete knowledge of and comply with all departmental policies service procedures and standards.
• Perform daily pre shift line ups with staff. Communicate any hotel news or communications staff needs to be aware of.
• Anticipate guests needs respond promptly and acknowledge all guests.
• Monitor and maintain cleanliness sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
  • All liquor brands beers and nonalcoholic selections available in outlets.
  • All menu items.
  • All promotions.
  • Daily house count arrivals/departures VIPs
  • Scheduled inhouse group activities events locations and times.
• Review sales and beverage costs consistently. Track actuals against budget.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts for restaurant.
• Develop and implement succession plan for linelevel staff.
• Meet with onsite contacts and provide contact details in case of any changes or updates.
• Evaluate and develop processes to maintain and improve performance and productivity
• Assists in maintaining standards of health safety and sanitation
• Administers progressive discipline and attendance points according to company policy
• Defines Employee Standards of Conduct and ensures employee compliance
• Manage daytoday operations including floor management staff management and the guest experience
• Understands P&L analysis develops processes to maintain and improve performance
• Assists with creation and maintenance of procedural protocol for venue operations
• Ensure that all department equipment is in proper working condition and that department areas and storerooms are clean
• Perform departmental administrative duties
• Collaborate on needs of departmental staff scheduling
• Assist in recruitment hiring training orientation of and communication to department personnel.
• Schedule and supervise staff to ensure prompt friendly and attentive service
• Ensure compliance of brand standards operating procedures and policies
• Facilitates the training and development of all employees to SLS standards
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

ADDITIONAL RESPONSIBILITIES

• Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.
• Remain calm and alert especially during emergency situations and/or heavy restaurant activity serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings staff meetings etc.
• Participate in community events and ensure corporate social responsibility goals of SLS are met.
• Utilize traditional software programs such as Microsoft Office (Word Excel Outlook and PowerPoint) Micros ADP Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Ensure compliance with SLSs policies and procedures.

OTHER DUTIES

Assimilate into SLSs culture through understanding supporting and participating in all SLS elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards which may be established by SLS from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the property.

Qualifications :

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• Bachelors Degree preferred. High School Diploma or equivalent required
• Certified Sommelier or WSET level 3 required.
• Three (3) to five (5) years of Hotel and/or Food and Beverage operational experience  in a luxury property.
• Proven team leader with a high level of energy and motivation with a proven track record of living the companys values
• An intermediate to proficient understanding of Computer systems such as: Opera GoConcierge HotSOS Microsoft Word Excel & Outlook is preferred
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fastpaced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eighthour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read write speak and understand English.
• Must be able to work inside and outside at all times of the year as needed based upon business volumes.
• Knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations

Remote Work :

No

Employment Type :

Fulltime