KEY OPERATIONAL RESPONSIBILITIES
Financial
- Takes part in inventories and manages stocks under his/her responsibility
- Increases revenue for the point of sale through additional sales techniques
- Prepares and analyses financial reports/results and implements corrective actions as necessary
- Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
- Ensures strict adherence to Events Internal bill settlement policy as per the company/hotel guidelines.
Operational
- Organizes the work for the team including the need to multiskill in employees for job requirements
- Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
- Continuously takes initiatives to enhance and improve the team members product knowledge.
- Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members during outlet briefings etc.
- Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
- Ensures the Events Space is prepared to a high standard for as per the discussion with the guest which is mentioned in the BEO / FP and that all equipment is used correctly
- Takes the global level of activity into account when managing the flow of events in the Hotel.
- Checks the quality speed and overall efficiency of the team/ events staff.
- Ensures that the Back of the house service areas are maintained as per the hotel standards.
Business plan /Analysis
- Supervises the teams sales behavior
- Analysis the Events sales and revenue and strives to achieve and exceed the Financial budgets as per hotel policy.
- Makes efforts to train the team in upselling and suggestive selling techniques
- Helps increase guest loyalty through quality of service
Team Management
- Evolves working methods in line with brand philosophy
- Respects labor law particularly when preparing work schedules
- Integrates trains and manages personnel and assists team members to improve their skills and provides support for career development
- Ensures his/her staff are well presented (clothing personal hygiene etc)
- Ensures smooth coordination between the different departments (dining rooms kitchens bars lobby etc)
General Duty
- Organizes work and number of personnel according to level of activity in the Event.
- Shares the responsibility for meeting the departments targets with his/her superior by:
respecting the procedures and internal audits personally applicable
ensuring respect of the procedures and internal audits applicable to the team
increasing sales - Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
- Respects the instructions and safety guidelines for the equipment used
- Applies the hotels security regulations (in case of fire etc)
- Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc)
Remote Work :
No
Employment Type :
Fulltime