Guest Relations Executive
Guest Relations Executive
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Assist guests with check in and checkout and other cashiering duties
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
- Handle guests mails messages and answering phone calls
- Maximizing room revenue by upselling to a higher rate category and selling the highest possible rates for walkin guests
- Comply with hotel and department policies and procedures at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Attend daily briefings and relevant departmental meetings
- Ensure the safety security and loss control policies and procedures are compiled with at the front desk and back office area
- Supervise and ensure the smooth and efficient daily operation of the Front Desk ensuring all hotel guests and visitors receive an optimum level of service and care at all times
- Ensure cleanliness and appearance of Front Desk and related areas
- Establish awareness of the Hotels fire and emergency procedures
- Ensure vigilance in regard to inhouse credit matters and act upon any discrepancies
- Provide assistance of the Front Office areas such as Front Desk Airline Desk Groups Rooms Controlling and Lobby Greeters
- Ensure strict compliance of the Credit Card Privacy PCI Cash Float SOP
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Qualifications :
- University degree preferred
- Minimum 2 years hotel front office experience in a luxury background
- Computer Knowledge i.e. well versed with windows internet explorer and word
- Technical knowledge in Front Office operations
- Basic supervisory skills verbal and written skills planning decision making training and development
- Read write speak English fluently
- Well groomed with leadership quality
- Able to work in a team good interpersonal and communication skills
- Detailoriented organized and very flexible with working extended hours
- Energetic with positive attitude
- Able to work under pressure and independently
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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