Head Butler
Head Butler
Posted on :
17-10-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
The Position
To oversee and direct the day to day operation of Butler department and to assist in the forward planning of the department. Promotes the work culture and the companys core values
KEY ROLES & RESPONSIBILITIES
- Has full awareness and manages and supervises all tasks of his/her staff.
- Directs the work assignment of supervisory and nonsupervisory personnel
- Monitors butlers to ensure residents receive prompt and courteous service
- Informs other operating departments of matters concerning to Butlers operations which concern notably the Front Office to ensure VIP status and other such information Housekeeping to ensure all residents receive consistent service from all staff in addition to communicating with Engineering Laundry Sales Food & Beverage Reservations etc
- Schedules and performs routine inspections by self or in coordination with the supervisors of all butler areas including occupied and nonoccupied rooms
- Inspects resident rooms and pantries on a regular basis to ensure amenities resident preferences and other such points are taken care of and carried out flawlessly
- Appraise appearance discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- Ensures that consumption of resident supplies is under control
- Assists in monitoring and controlling relevant procedures including lost and found key control security and emergency procedures health and safety for employees and residents
- Performs related duties and special projects assigned
- Is fully aware of Fairmont Standards
- Performs related duties and special projects assigned
- Ensure that Butlers deliver the Fairmont touch by exceeding the residents expectations and providing pro active personalized service
- Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
- Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
- Ensures that the team adheres to the core values and the brand dimension of Fairmont Udaipur
- Ensure that repeat residents are met and greeted on a daily basis and profiles are updated
- Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
- Ensures all communication is carried clearly between the team and the Director of rooms
- Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department
- Conducts regular trainings and role plays to ensure all trainings are understood by the team
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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