Reservations Executive
Reservations Executive
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Guest Communication:
- Respond promptly and professionally to guest inquiries via phone email and online channels providing accurate information about room availability rates and hotel amenities.
- Assist guests in making reservations modifying existing bookings and answering questions related to their stay.
Reservation Management:
- Utilize the hotels reservation system to input and update guest information room preferences and special requests.
- Monitor room availability and manage inventory to maximize occupancy and revenue potential.
- Coordinate with other departments such as Front Office and Housekeeping to ensure smooth checkin and checkout processes for guests.
Sales and Upselling:
- Promote hotel services packages and special offers to guests during the reservation process maximizing revenue opportunities.
- Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
Administrative Tasks:
- Maintain accurate records of reservations cancellations and guest interactions in the reservation system.
- Generate reports and analyze reservation data to identify trends opportunities and areas for improvement.
- Assist with administrative tasks as needed including filing photocopying and organizing reservation documents.
Customer Service Excellence:
- Demonstrate a commitment to providing exceptional service to every guest exceeding their expectations and building rapport to foster loyalty.
- Handle guest complaints and concerns effectively escalating issues to management when necessary to ensure resolution and guest satisfaction.
Qualifications :
Qualifications
- Bachelors degree in Hospitality Management Business Administration or a related field preferred.
- Previous experience in reservations front office or customer service roles in the hospitality industry preferred.
- Excellent communication skills both verbal and written with fluency in English. Additional language proficiency is a plus.
- Strong attention to detail and organizational skills with the ability to multitask in a fastpaced environment.
- Proficiency in computer systems and reservation software with the ability to learn and adapt to new technology quickly.
- Positive attitude teamoriented mindset and willingness to go above and beyond to meet guest needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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