Reports to the Regional Systems Manager (RSM) Technology Services and participates as a member of the Regional Technology Services team.
Responsibilities:
- Ensure that user problems are addressed consistent with current Service Level Agreement:
- Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
- IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
- Deploy and Maintain all Employee Workstation Hardware
- WiFi Log update Maintain all Guest and Back of House WiFi equipment in Public Meeting Space and Guestrooms
- Review Antivirus logs and resolve any issues on Sophos enterprise console for hotels
- Ensure all WiFi equipment is functional in Public meeting and guestrooms.
- Maintain all equipment/Software Inventory
- Complete all PCI initiatives
- Execute all Hotel driven IT initiatives projects under RSM/SM supervision
- Maintain IDF and MDFs as per ACCOR Standards
- Assists in maintaining standard guidelines.
- Ensure monitoring of recovery system daily backups for region
- Contribute to Technology Services knowledgebase.
- Looks for opportunities for new technology that may be beneficial to customer.
- Participate in afterhours on call support(24/7) with the regional IT team
- Participate in all regional aspects of a IT projects as directed by RSM
Qualifications :
Qualifications:
- University degree or equivalent experience
- A Certification
- Entry level Network Technician certification
- Entry level Microsoft certification
- Understanding of hotel operations an asset.
- Good verbal & written communication skills
- Strong interpersonal skills
- Selfstarter with a strong sense of commitment.
Remote Work :
No
Employment Type :
Fulltime