Guest Experience Manager - Arabic Speaker
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1 Vacancy
Job Description
Guest Experience Manager
As Guest Experience Manager you will oversee all aspects of the guest experiences at Hawar Resort ensuring each guest receives personalized and memorable service. Serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency. Develop and implement guest service standards and procedures to enhance overall guest satisfaction. Collaborate with various departments to ensure seamless service delivery and address any issues promptly. Monitor guest feedback and reviews responding in a timely manner. Conduct regular colleagues training sessions maintain a visible presence analyze feedback handle complaints and foster strong guest relationships.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate innovative team.
Key Responsibilities:
- VIP Guest Contact: Serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency.
- Develop Service Standards: Develop and implement guest service standards and procedures to enhance overall guest satisfaction.
- Collaborate Across Departments: Collaborate with various departments to ensure seamless service delivery and address any issues promptly.
- Monitor Feedback: Monitor guest feedback and reviews responding in a timely and professional manner.
- Staff Training: Conduct regular training sessions for staff to uphold and improve service standards.
- Visible Presence: Maintain a visible presence in the lobby and other guest areas to proactively engage with guests.
- Analyze Feedback: Analyze guest feedback to identify trends and areas for improvement implementing strategies to address any gaps.
- Handle Complaints: Handle guest complaints and resolve issues in a manner that exceeds guest expectations.
- Foster Relationships: Foster strong relationships with guests encouraging repeat visits and loyalty to the resort.
Qualifications :
- Educational Requirements: Bachelors degree in hospitality management or related field.
- Experience: Minimum of 5 years of experience in a guest relations or guest experience role within a luxury hotel or resort setting.
- Language Skills: Fluent in Arabic and English with excellent verbal and written communication skills in both languages.
- Interpersonal Skills: Strong interpersonal and problemsolving abilities.
- Guest Relations Management: Proven ability to manage guest relations and enhance guest satisfaction.
- Organizational Skills: Excellent organizational and multitasking skills.
- Technical Proficiency: Proficient in hospitality management systems and relevant software.
- Flexibility: Ability to work flexible hours including evenings weekends and holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
