Night Receptionist
Night Receptionist
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events flags and specials are actioned.
- Check and pass on all guest mail messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- To ensure guest registration forms are completed correctly then the computer is updated accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Complete Express Check out envelopes.
- Ensure security boxes are maintained and run within security procedures.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Any other duties requested by the Night Manager.
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Guest Valet Parking if required.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer as promptly as possible all incoming calls.
- Ensure reports are distributed.
- Ensure all cash and credit is handled with related paperwork.
- To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
- Process wakeup calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
- Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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