Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Role
We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.
Reporting to the Reservations Manager you will be responsible for:
- Coordination of final details for events handed over once the client contracts
- Taking final prepayment
- Compiling event orders and running event order meetings
- Any admin related to events
- Posting charges
- Meeting and greeting clients whilst they are on site
- Sending out proposals and contracts
- Create Group Masters and update group information as it is received eg rooming lists arrival details and meals.
- Follow up information if not received.
- Liaise with other departments to ensure group requirements and special requirements are actioned.
- Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
- Cross check accounts and finalise or send final accounts.
- Send 90/60/30 reminders to clients as needed.
- Constantly monitor all group reservations. Liaise with clients input details into reservations system release extra rooms and distribute information to other departments.
Qualifications :
You
You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of guests needs.
Your ability to surprise our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel conferencing and events and associated administration.
Ideally you will have a working knowledge of both a Front Office and Event environment and experience using a PMS such as Opera. Preferred but not essential.
Available to work Monday to Friday and some weekends as rostered and full right to work in Australia.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
