General Manager - Sofitel Legend The Grand Amsterdam
General Manager - Sofitel Legend The Grand Amsterdam
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Job Description
A career that lets your passion shine
Are you ready to elevate your skills At Sofitel we work to surpass the expectations of our guests as well as those of ourselves. Our team encourages the exploration of innovative ways to enhance the overall guest experience while also supporting our Heartists in honing their own skills and working towards their career goals.
Bring passion and dedication to excellence and we will recognize your contribution. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team.
As our General Manager you will be the guardian of our brand a visionary leader who possesses an exceptional eye for detail and a profound understanding of the luxury hospitality landscape. Your mission will be to ensure the seamless operation of our hotel driving our team towards excellence and ensuring our guests receive a personalized and bespoke service that exceeds their expectations.
Key Responsibilities:
- Oversee the daily operations of the hotel ensuring the highest standards of service excellence.
- Foster a culture of attention to detail personalized service and luxury hospitality.
- Lead inspire and mentor the management team and staff promoting an environment of collaboration and excellence.
- Drive the brands vision and values ensuring they are embedded in every guest experience.
- Develop and implement strategies for guest satisfaction revenue growth and operational efficiency.
- Be the face of the hotel ensuring strong relationships with guests partners and the local community.
- Ensure compliance with all regulations and standards for luxury hospitality.
Qualifications :
Experience
- A minimum of 10 years of progressive management experience in the luxury hotel or hospitality industry with at least 5 years in a senior management role (e.g. General Manager Deputy General Manager or Hotel Manager) within a recognized luxury hotel brand.
- Demonstrated track record of operational excellence including successful financial management quality assurance and guest satisfaction in a luxury hotel environment.
- Past experience in repositioning and relaunching a luxury property following an extensive renovation
- Proven experience in leading significant hospitality teams with a focus on training mentoring and developing staff to achieve excellence in service delivery.
- History of innovation in creating bespoke guest experiences with evidence of having successfully implemented unique services or amenities that enhance guest satisfaction and loyalty.
- Strong understanding of the luxury market including trends challenges and opportunities with the ability to adapt strategies accordingly.
Skills and Competencies
- Exceptional leadership and interpersonal skills with the ability to inspire motivate and guide teams towards achieving excellence in service and operational goals.
- HandsOn leadership with change management skills.
- Skilled in advocacy and relationship management with local authorities. Ability to effectively represent and defend the hotels interests in discussions and negotiations.
- Outstanding communication skills both written and verbal.
- Strategic thinker with excellent problemsolving abilities and a creative approach to overcoming challenges.
- Robust business acumen with experience in budgeting financial planning and resource allocation to maximize profitability and efficiency.
- Adept at building and maintaining relationships with guests staff corporate partners and the local community.
- High level of personal integrity professionalism and ethical conduct.
Personal Attributes
- A passionate ambassador for the brand with a genuine commitment to upholding and enhancing the hotels reputation for luxury heritage and service excellence.
- Innovative and responsive to evolving luxury travel trends including familyoriented services and environmentally sustainable practices
- Demonstrates an affinity for informal luxury
- A keen eye for detail and a relentless pursuit of perfection in every aspect of hotel operations and guest experiences.
- Adaptive and resilient able to thrive in a fastpaced and dynamic environment while maintaining a calm and composed demeanor.
- Charismatic and strong in people skills
- Advocates collaborative management style.
- Culturally aware and sensitive with an appreciation for diversity among guests and team members.
- A guardian of the hotels legacy committed to its continued growth and success.
Sofitel Legend Attributes
- Passion for Excellence
- Passion and pride for our brands our people our guests
- Express entrepreneurial spirit & confidence: you are Entrepreneurs fully accountable with strong KPIs and freedom too
- Proximity: Family spirit responsiveness solidarity & constant dialogue with the field
- Trust and transparency: Share everything no taboo. Feedback is a gift
- LongTerm relationship : with owners as well as talent. Creating a strong sense of belonging
- Bespoke & Free : 100% experiencedriven. Tailored services. Unlock creativity
- Luxury attributes:
Living Sofitel
- Express entrepreneurial spirt & leadership can embody French Art de Vivre :
- Demonstrate Humble Excellence distinguished presence excellence savoirfaire and attention to details (Cousu Main):
- Is a Teamplayer passionate warm social demonstrate genuine care for others:
- Show a good sense of luxury create stories rituals and traditions:
- Be a Francophile: interest and curiosity about French language culture history cuisine:
- Demonstrate Open mindedness creativity & innovation :
- Cultural link: demonstrate interest in local arts & culture gastronomy fashion modern designs:
- Care for Committed luxury :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
