Host

An exceptional opportunity presents itself for a Host to join the Raffles London at the OWO.

Reporting into Head Host you will be responsible for serving guests in a friendly timely and efficient manner to deliver an excellent Guest and Member experience. A Host will also be required to have extensive knowledge of menu offerings and systems informatics.

Specifically as the Host your responsibilitys will include:

• Managing guest queries in a friendly timely and efficient manner
• Ensuring knowledge of menu and all products
• Following correct reporting procedures if faced with issues
• Practicing a grooming standard including uniform dress code cleanliness and personal hygiene
• Assisting callers courteously and promptly taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• A good knowledge of the restaurants sitting arrangements
• Responsible for accompanying the guests to their table and their welfare
• Responsible for orienting the guests in the restaurant and responding to any questions about the brand the concept the food the artists exposed in the restaurant
• Complying with restaurant security fire regulations and all health and safety legislation
• Committing the best possible sustainable practices on a daily basis in terms of waste management and purchasing
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

Who are we looking for

• Excellent skills where a positive environment culture is created by strong values
• Open minded 
• Positive attitude
• Previous experience in a customer service role in the hotel/leisure/retail sector (LQA standards)
• Good grooming standards
• Good communication skills (oral and Written)
• Previous relevant experience with the role of Host

Remote Work :

No

Employment Type :

Fulltime