drjobs Reservation Supervisor

Reservation Supervisor

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1 Vacancy
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Job Location drjobs

London - UK

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

POSITION OVERVIEW

  • Responsible for all reservations over the phone and by email
  • Increases and optimises room sales in line with the brand and hotels sales policy
  • Ensures all group reservations are dealt with in an efficient and pleasant manner
  • Multi tasks while under pressure and have a proactive approach
  • Responsible for managing and training the Reservations team
  • Opera Cloud & Delphi trained

MAIN RESPONSIBILITIES

Duties

  • Be in charge of groups and related contracts. Follow up and finalise rooming lists cover sheets the breakfast tracker and block washing
  • Balancing hotel inventory between both properties. Driving commercial initiatives to fill both properties through direct and indirect channels
  • Overbooking properties where required to help fill as a combo element of Mercure & Ibis
  • Assisting in driving additional higherrated leisure groups and upselling F&B offerings
  • Clear understanding of room categories and complexity of properties for crossselling and revenue generation
  • Ensure that Corrections and Allowances are accurate and signed off
  • Support Team Members in following their checklist
  • Make sure Fastcom commissions are checked and submitted
  • Assure FIT and TBR have been properly integrated on the system
  • Liaise with conferences and events to accept/decline group room requests
  • Enter and track group and conference blocks
  • Endure rooming lists and confirmations are received on time
  • Manage cancellations pickup and release dates
  • Ensure the charges for the released rooms are communicated to the client and processed
  • Prepare Group and Conference folders and brief departments as required for large events
  • Adhere to all Reservations standards as outlined in respective manuals
  • Assist Rooms Division Manager in achieving benchmark Data Quality scores and maintaining a culture of collecting accurate data
  • Take personal responsibility to ensure that all inquiries are addressed
  • Monitor forward reservations on a daily basis
  • Ensure stop sells on room types market segments and/or rate levels are enforced when appropriate
  • Maintain an open line of communication with the Rooms Division Manager and Revenue Manager
  • Actively promote upselling within the reservations team
  • Maintain a positive selling approach to maximize yield in both occupancy and rates
  • Ensure the Hotel Guarantee Policy is promoted and adhered to
  • Consistently deliver a product and service to meet the quality standards and expectations of customers
  • Management of VIP bookings
  • Active management of group blocks and wash. Ensuring this is managed effectively and communicated to other departments
  • Management and endofmonth balancing of complimentary rooms

Customer Relations

  • Provide efficient friendly and professional service to all guests.
  • Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel
  • Treat customers and colleagues from all cultural groups with respect sensitivity and transparency.

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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