Restaurant Assistant
Restaurant Assistant
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Job Description
An exceptional opportunity presents itself for an Assistant Restaurant Manager to join the Food & Beverage Department at Raffles London at the OWO.
Reporting into Restaurant Manager you will be responsible the daily running and leadership of the restaurant delivering and aiding in a smooth high level of service. The role involves the ability to preempt and deliver a luxurious and highquality level of service to our guests and the ability to deal confidently with customer complaints.
You will work in close contact with the kitchen and reservation teams to ensure smooth and consistent service whilst surpassing the guests expectations.
Specifically as the Assistant Restaurant Manager your responsibilitys will include:
- Developing and documenting steps of service and service standards.
- Involved in recruiting training managing and mentoring all members of the front of house team.
- Detailed and precise communication with guests and hotel staff in a friendly and professional manner.
- Working with other departments and managers to deliver high quality service whilst managing time sensitive targets.
- To be a handson leader and mentor for your department and the wider hotel.
- Manage the food and beverage service to consistently meet high standards as defined by Raffles brand standards.
- Handle all customer inquiries in an appropriate and professional manner.
- Accurately manage all transactions during service.
- Manage Team Member schedules stock and wastage levels.
- Manage restaurants good image and suggest ways to improve it.
- Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Who are we looking for
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills both written and spoken.
- An understanding and willingness to contribute to a 24h operational schedule when required.
- Passion and commitment to delivering exceptional levels of guest service
- Previous relevant experience as Restaurant Manager or high performing as Assistant Restaurant Manager.
- Knowledge and experience in multiple areas of food and beverage.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
