Reservations Specialist - Groups
Reservations Specialist - Groups
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Job Description
Are you an individual with a high level of attention to detail and have a gregarious personality
Are you one who is looking to grow your skills in the area of Group Reservations within the hospitality industry whilst enjoying the breathtaking setting of the Canadian Rockies
Starting Rate: $19.93 per hour
We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.90
Job Duties Include:
- Assisting group organizers and Conference Services Managers with room related requests.
- Collecting and inputting rooming lists and working with the Conference Services Managers to ensure this information is collated in a timely manner
- Responding to all enquiries in the Group Services inbox
- Corresponding with guests and clients via telephone and monitoring Group Services voicemail regularly
- Ensuring group billing procedures are set up accurately to meet client expectations and deadlines
- Reviewing group contracts billing rates inventory and ensuring all is set up correctly
- Running block status and production change reports daily and updating group blocks accordingly
- Ensuring that inventory is loaded maintained and balanced daily in the Central Reservations & Property Manager Systems as well as in GroupMax/Passkey
- Working closely with Sales Conference Services Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
- Weekly review of individual pick up groups to ensure inventory is reported accurately and that sufficient inventory is available for booking
- Auditing group contracts to ensure inventory is holding correctly all concessions have been setup accurately and advising of any potential concerns that are foreseen
- Building rates and packages for groups and conferences based on what has been negotiated in contracts
- Attending preconvention meetings as representative of Group Services department for the hotel
- Assisting with duties within other Reservations Segments (Leisure Tour & FIT) when required
- Assisting with all other duties as assigned.
Qualifications :
Your Skills & Qualifications:
- Previous reservations experience is an asset
- Must display strong analytical organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Passion for hotel operations with a high level of attention to detail
- Strong working knowledge of Opera Property Manager System (PMS)
- Working knowledge of Passkey/GroupMax is an asset
- Strong communication interpersonal and problem solving skills
- Excellent written and verbal skills required
- Strong computer skills with a working knowledge of Word and Excel
- Professional presentation with ability to work well under pressure in a fast paced environment
- Must be willing to work shifts and varied days off on occasion.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
