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SR Number : DFS/DFS/2024/2499390
Designation : Associate
Location : Washington
City : Others
Job Description (Posting). : Job Title: Senior Capacity EngineerLocation: Kirkland USAThis position reports to: Ramesh Vusurupaati Manager Capacity Operations.ServiceNow is revolutionizing the way people work. By focusing on daily activities tasks and processes we help modern enterprises operate faster and at a larger scale than ever before.We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.What you get to do in this role: We are an Operations team that is responsible for the capacity of ServiceNow customers. Manage monitor and manipulate the server farm behind ServiceNow s cloud. Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow s customer base. Enhance processes and tools necessary to simplify and provide consistent project execution. Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.Required Intermediate to deep understanding of service and components of enterprise cloud capacity operations. Proactively monitor and maintain sitewide capacity demands. Experience in fastpaced operations and engineering environments. Understanding of database concepts with specific experience with MySQL/Postgres. Experience in DNS/DHCP and PXE boot kickstart process and bare metal/rack deployments Linux System Admin skills preferably working knowledge of Centos and RedHat. Develop bash or Python scripts to perform repetitive operation tasks. Basic understanding of enterpriseclass server hardware eg. Dell. Basic understanding of storage concepts such as NFS and iSCSI. Collaborate with partner teams to develop automation strategies and deployment processes. Proven track record of taking ownership and driving results. Understanding of backup policies and restore concepts. Team collaboration and fit are essential.Preferred Basic understanding of ServiceNow asset management. Storage configuration concepts configuration and experience. Intermediate to advanced network troubleshooting skills. Understanding of Puppet configuration management. Good to have API development Ansible Python Linux shell scripting and PowerShell.We provide competitive compensation generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented people in business. (1.) To adhere to quality standards regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management Training freshers coaching analysts and conducting interviewsorparticipation in hiring drives.
Experience : 4.58 Years
Qualification : BTech
Skill (Primary) : Data CenterUnixLinux
Rate: $53/ C2C
Full Time