Spa Experience Coordinator - Full Time
Spa Experience Coordinator - Full Time
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Why work for Fairmont Pacific RIm
- A competitive rate of $29.85 per hour
- Complimentary meal through our Colleague Dining Program
- Travel reimbursement program for a TransLink monthly pass
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
- Extensive benefits package including health paramedical dental vision life and disability insurance for those meeting eligibility requirements
- Companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
- Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
- Distinctly West Coast the hotel delivers unique experiences through creativity artistry and elevated hospitality while remaining at the forefront of elevating the art music and fashion programming in the city
- A Food & Beverage division that promotes growth crosstraining and career development opportunities
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit
- Companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
What you will be doing:
- Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
- Coordinate guest spa experiences efficiently and accurately via phone email text in person or with other departments utilizing spa reservation software.
- Identify empathize and appease guest concerns
- Maximize departmental revenues through treatment and retail upsells.
- Engage in monthly boutique incentive program through individual and team goals.
- Operate point of sale system ensuring accurate guest folios
- Maintain thorough knowledge about all aspects of spa facility treatments fitness center pool and hotel policies and procedures.
Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
Qualifications :
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Fluency in English; additional languages are a plus
- Minimum of 2 years experience in spa or hospitality industry
- A passion for spa and wellness
- Previous experience in a luxury environment is an asset
- Previous experience in retail sales an asset
- Diploma or Degree in hospitality or related field an asset
- Careerminded individual with strong personal initiative and a desire to achieve the departments vision and goals
- Highly organized resultsoriented with the ability to be flexible and work well under pressure in a fastpaced changing environment
- Strong communication and interpersonal skills both written and verbal with a professional appearance and demeanor.
- Energetic individual who is able to prioritize to complete many diverse tasks concurrently
- Computer literacy in Office Word Excel
- Previous experience in booking software an asset
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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