Reservations Executive
Reservations Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience that comes when they arrive!
Ensuring their stays are memorable as well as comfortable you will be free to use your initiative to create personalised guest experiences.
- Process and input reservations with appropriate follow through of process as determined by policy and procedure
- Work with our loyal agent base and maintain working relationships to ensure their guests have a memorable stay
- Ensure thoughtful and appropriate allocation based on customer profile contractual obligations and hotel profitability
- Assist with our group bookings assisting with quotes making the booking and up to the tour leader arrival
- Adopt a professional and timely approach to all reservation and sales enquiry aligned with Accor best practice
- Ensure data integrity within the PMS to ensure completeness and accuracy of all required information
- Investigate and advise actions arising from noshows through appropriate reports.
Qualifications :
- Previous experience in reservations and/or hotel experience preferred
- Proficiency in Opera Cloud or other PMS
- Effective time management
- Articulate communication skills and an understanding of luxury guest expectations.
- Self motivated and enjoy working autonomously
- Guest focused personality is essential
- Coordinate various tasks simultaneously
- Excellent English communication in written and verbally
- Strong interpersonal and problem solving abilities
- Must hold New Zealand working rights
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
