Front Office Agent
Front Office Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa you will be the first point of contact for our valued guests creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality excellent communication skills and a dedication to delivering exceptional service this could be the perfect role for you!
include the following:
- Warmly and professionally greet and welcome guests
- Efficiently handle checkin and checkout procedures maintaining accuracy and attention to detail
- Knowledgeable of resort facilities services and hours of operations
- Knowledgeable of all guestrooms and suites
- Promptly respond to guest inquiries and requests providing information about hotel facilities services and local activities
- Provide accurate information and remain courteous during all guest interactions
- Promote our loyalty program
- Promote hotel facilities looking for opportunities to enhance a guests stay through upselling
- Perform cashier audit completely and accurately.
- Cash handling activity and house bank agreement.
- Familiar with daily events times and locations within the hotel
- Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.
- Maintain a clean and professional attire and be well groomed in accordance with SMI policies.
- Be punctual and have excellent attendance.
- Maintain a safe working environment and follow safety policies and procedures.
- Follow departmental procedures policies and service standards
- All other duties as assigned by your direct supervisors
Current hourly rate of $23.00
Qualifications :
QUALIFICATIONS
- The ideal candidate should be able to demonstrate problemsolving skills and the ability to deescalate conflicts.
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge skill and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Open availability so set days off Must be available weekends/ Holidays/ mornings/ Nights
- Customer service experience a plus
- Excellent written and verbal communication skills
- Computer knowledge
- Cash handling
.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
