Front Office Team Member
Front Office Team Member
Posted on :
17-10-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
As our next Front Office Team Member you will:
- Take care of guests from their arrival through to their departure
- Contribute to guest satisfaction at all times by providing high quality services throughout their stay
- Handle any guest complaints and/or remarks; provides a response as soon as possible
- Carrie out all operations concerning guest arrival and departure in compliance with internal procedures
- Inform guests about the formalities any special conditions relating to their stay and the services available
- Handle phone calls
- Apply the procedures of internal audit
- Pass on information as necessary to other departments (floor staff technical etc) and to other members of the front desk team
- Ensure that all guest documentation is uptodate and available
- Make the update of the information
- Handle reservations
As part of our team you can have:
- Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Qualifications :
Who are we looking for
- BIG SMILE :)
- Friendly welcoming and approachable
- Excellent communication and time management skills
- Motivate and support others
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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