Front Office Supervisor
Front Office Supervisor
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
What youll do
We are looking for a Front Office Supervisor to join the preopening team at SLS Barcelona. Under the guidance of the Assistant Front Office Manager you will ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.
- Deal with the arrival and departure processes for all guests ensuring the accuracy of data in all systems.
- Schedule assign daily work lead preshift meetings inform and train team members.
- Monitor observe and assist in evaluating team member performance.
- Coordinate with Housekeeping to track readiness of rooms for checkin.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints complaints in a timely friendly and efficient manner.
- Ensure guests receive accurate and timely information about hotel amenities services and local attractions.
- Handle cash and credit transactions ensuring the accuracy of guest billing.
- Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions restaurants and services.
- Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- Report any issues to the correct department and check to ensure the work has been completed.
- Ensure that the reception and public areas are clean tidy and presentable at all times.
Qualifications :
What we are looking for...
- Minimum of 2 years of Front Office experience preferably in an upscale or lifestyle brand hotel.
- Previous experience with preopening of a hotel is a big plus.
- Someone who understands celebrates and embraces the SLS brand values.
- Ability to multitask and work in a fastpaced environment.
- Proactive positive energetic dynamic emphatic teamworker with a highlevel attention to detail and passion for hospitality.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good your team guests and colleagues alike. You make a positive impact.
- You learn quickly and adapt to SLSs unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard supports each other and has fun along the way.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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