Concierge

What youll do

We are looking for a Concierge to join the team at SLS Barcelona. Under the guidance of the Guest Experience Manager you will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a fivestar service to achieve maximum customer satisfaction.

• Greet and assist guests in a warm courteous and professional manner.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements. 
• Inform guests of the facilities and all the things to do in the hotel including providing information on our restaurants and bars.
• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and recommendations for attractions restaurants and services.
• Analyze customer feedback and reviews to continuously improve overall rating scores and metrics. 
• Understand customers needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. 
• Arrange events excursions transportation etc. upon request from hotel residents. 
• Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction.
• Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.  
• Report any issues to the correct department and check to ensure the work has been completed.
• Proactively keep an eye on all our public area spaces whether its spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost.
• Always maintain a positive and friendly attitude even when working to achieve solutions to challenges.

Qualifications :

What we are looking for...

• Someone who understands celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fastpaced environment.
• Proactive positive energetic dynamic emphatic teamworker with a highlevel attention to detail and passion for hospitality.
• You are naturally a confident person who can approach people and initiate conversation.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good your team guests and colleagues alike.  You make a positive impact.
• You learn quickly and adapt to SLSs unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard supports each other and has fun along the way.

Remote Work :

No

Employment Type :

Fulltime