Assistant Head Housekeeper
Assistant Head Housekeeper
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Team Management
- Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility
- Organises the welcome and integration of new employees
- Prepares the work schedule taking everyones skills into account
- Prepares the teams training plan and tracks implementation
- Trains the team on the floor process as defined by the hotel
- Ensures that documentation and information in hotel rooms is well presented and uptodate
- Analyses guest comments and implements any necessary corrective actions
- Familiar with the services provided at the hotel and informs guests
Professional Techniques / Production
- Signals any technical faults and follows up repair work
- Cleans and tidies rooms bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel
- Ensures that rooms look attractive
- Checks that equipment is in good working order informing the Housekeeper of any anomalies
- Ensures that guest documentation in the rooms is complete and uptodate
- Applies the procedure for handling lost property
- Respects guidelines on the use of cleaning products
- Handles hotel equipment complimentary welcome gifts and room linen with due care
- Is responsible for cleaning and restocking the trolley every day
- May have to clear roomservice trays
- Is responsible for the master key
Qualifications :
- Previous 2 years experience in Team Leader in Housekeeping (hotel operations will be an advantage)
- Guest focused personality is essential.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem solving abilities.
- Fluency in English additional languages are a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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