drjobs Manager Assistant

Manager Assistant

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1 Vacancy
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Job Location drjobs

Wellington - New Zealand

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Reporting to the Front Office Manager you will be responsible for the successful operation of the Hotel in the absence of the Front Office and General Manager. You will be responsible in ensuring a memorable and personalised service is delivered to each of our guests with a huge focus on driving loyalty signups and will be confident in handling guest complaints efficiently and effectively.

Managing the operations of the front desk you will be responsible for tasks such as check ins/outs amenities reporting and responding to guest queries.

You will supervise and manage the front office team while on shift and will be responsible for effective onboarding and training ensuring there is continued support and development of the team.  Most importantly you will effectively manage any emergency situations that arise within the Hotel ensuring you follow Hotel procedures and processes.

This is a fulltime position (40 hours per week) working on a rotating 7day roster with a wage of $31.20 per hour

Key Duties:

  • Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guests stay.
  • Maintain visible management presence at the Front Desk and lobby
  • Resolve issues promptly and fairly ensuring guest satisfaction.
  • Respond to and manage emergency situations effectively. Assume responsibilities as Chief Fire Warden and primary First Aid officer as required.
  • Lead train and inspire the team ensuring regular training and feedback is provided.
  • Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
  • Regular liaison with Engineering and Housekeeping departments ensuring requests are completed quickly focusing on guest needs as a priority.
  • Ensure the smooth and efficient running of the Hotels operations in the absence of the Precinct General Manager/Senior Managers maintaining a high level of customer service at all times

Qualifications :

  • Exceptional communication skills both written verbal and nonverbal.
  • You will be an organised individual with a high attention to detail who is also able to take initiative
  • Prior experience working with Opera cloud or a related system is preferred
  • Previous front office experience at a supervisory level is preferred
  • A current GM Certificate or the ability to obtain one (candidates must have an LCQ certificate and 3 months of supervisory experience at a licensed premises in NZ).
  • A first aid certificate is favourable.
  • NZ citizenship permanent residency or a current and valid work visa/permit. (immigration visa support or sponsorship is not available with this role)


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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