Care Management Supervisor

PRIMARY FUNCTION:

To provide direct Care Management Services to a defined patient population while providing supervisory services to the Case Management & Social Work staff. The Care Management Supervisor will provide ongoing support to the department. The department Managers Directors and Vice President will assist in the direction and education of all phases of the Care Management process. The Supervisor will be held accountable to work in a collegial manner with patients physicians staff consultants and all ancillary departments. Will have the responsibility for the direct oversight/supervision of departmentbased teams; coordinates special departmental projects to include patient and staff satisfaction length of stay reduction and service delivery improvement.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Maintains assignment; supports departmental activities for members of the Care Management team at any campus. Identifies and resolves team issues.

Works with the patient family and other members of the health care team to formulate a discharge plan that provides the patient services in the appropriate postacute care setting.

Gathers and assesses information regarding the patients physical needs mental status family support system financial resources and available community and governmental resources.

Utilizes assessment skills to develop a comprehensive care management plan that addressed the patients identified needs.

Provides PTO disability time and FMLA oversight to ensure that staffing is optimal to meet service needs

Provides direct supervision to department staff to include orientation mentoring coaching and evaluation.

Evaluates staff development opportunities and competencies and performs management and evaluation tasks for all Care Management staff.

Coordinates and initiates training/orientation programs for staff; coordinates ongoing educational presentations in cooperation with other members of the department and the Staff Development and Education Committee.

Maintains employee files in cooperation with the department Manager/Director.

Communicates and interacts with internal/external customers of the department including Information Services Financial Services Ancillary departments Third Party Payers community social service agencies health care facilities CMS/QIO and liaisons with the Department of Nursing.

Assist in the coordination and schedules meetings to support the needs of staff members and improve department service delivery.

Assists in the preparation review and monitoring of departmental budgets in cooperation/coordination with the departmental Manager and Director.

Participates in the development and maintenance of departmental policies and procedures.

Participates in Performance Improvement activities specific to departmental functions systemwide initiatives and regulatory guidelines.

Prioritizes incoming requests/needs and forwards to the Manges Directors or Vice President as needed.

Performs/completes other related duties as requested.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Master in Social Work (or related field) or BSN in Nursing (Masters preferred)

Master in Social Work; newly graduated from school with Acute care practicum experience.

Minimum 57 year experience in health care environment; with at least 2 years serving in a

leadership role

An equivalent combination of education and experience may be substituted.

SPECIAL REQUIREMENTS:

Licensed Social Work credential is preferred at hiring prior to June 11 2024. Licensed Social Work credential is required in the State of Delaware effective June 11 2024.

CCM/ACM Certification preferred. If certification not in place willing to complete within one year of hire.

If RN Licensed to practice in the State of Delaware required

EEO Statement: ChristianaCare Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

Brief Company Intro United Health System is a well known provider for healthcare services within United States. United Health System has always strived to be Customeroriented Compassionate Candid and Compliant. We are committed for your success. You can count on us! We believe in working as a team with persistent stress on excelled deliverance. Our underlined principle is that honest and sincere disposition pays off. In continuous quest to be the best for both our clients and our employees we work with simple strategies that produce best results.