L1 IT Support - Onsite - BGC - NIghtshift - Up To 36 500
L1 IT Support - Onsite - BGC - NIghtshift - Up To 36 500
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Job Description
We are hiring for a L1 IT Support for a BPO Company located in BGC
This is an onsite work and follows a Nightshift Schedule
Salary is up to 36500 pacakge 18% ND based on overall experience and hiring result
Minimum 6 months 1 (advantage) year of experience supporting and troubleshooting IT environments including networks servers and cloud platforms.
Requirements (must have)
- Minimum 6 months 1 (advantage) year of experience supporting and troubleshooting IT environments including networks servers and cloud platforms.
- Experience in a help desk technical support or customer service role.
- Familiarity with LAN/WAN environments Office 365 Azure and remote monitoring tools.
Other Preferred Requirements:
- Relevant industry certifications (e.g. Microsoft Cisco VMware Fortinet)
- Working knowledge of Microsoft Windows Server Active Directory and Office 365.
- Basic understanding of networking protocols such as DNS DHCP and TCP/IP.
- Experience with virtualization technologies (e.g. VMware vSphere).
- Knowledge of security practices and backup technologies.
- Certifications such as:
o Microsoft certifications (e.g. MCSA MSCE)
o Cisco certifications (e.g. CCNA)
o Security or other relevant security certifications.
Descriptions:
The IT Systems Engineer (Tier 1) is responsible for addressing both basic and complex technical issues. This role involves handling escalations from Tier 1 working directly with clients to resolve issues and ensuring timely resolution of support tickets.
- Handle and resolve support tickets from various channels (phone email customer portal).
- Troubleshoot and resolve issues beyond basic workstation problems including servers networks and cloudbased systems. (basic level)
- Provide excellent customer service in all communications.
- Collaborate with team members and escalate issues to Tier 3 when appropriate.
- Take ownership of customer tickets ensuring timely and thorough resolution.
- Document issue resolutions and update technical procedures.
- Assist with system monitoring responding to alerts and supporting Tier 1 staff as needed.
- Engage in ongoing training and certification programs to improve skills and technical knowledge.
- Be flexible to work various shifts including holidays and weekends.
Remote Work :
No
Employment Type
Full Time
