Head of Operations

Roles and responsibilities

As the Head of Operations for our Technical Services Team, you will play a critical role in overseeing and enhancing the operational efficiency, effectiveness, and safety of our services including full P&L accountability. Your leadership will be instrumental in driving profitability, operational efficiency, and growth while ensuring the delivery of high-quality services to our clients.

Duties & Responsibilities

• P&L Management: Assume full accountability for the business's Profit and Loss (P&L) performance, including revenue growth, cost management, job profitability, manpower utilization and profitability optimization.
• Strategic Planning: Develop and execute strategic plans to drive business growth, expand market presence, and achieve financial targets in alignment with the company's overall objectives.
• Operational Leadership: Provide strategic direction and oversight for all operational activities, including project execution, resource allocation, and risk management, to ensure the successful delivery of engineering services.
• Financial Analysis: Conduct regular financial analysis, forecasting, and reporting to monitor performance, identify trends, and make data-driven decisions to enhance profitability and operational efficiency.
• Client Relationship Management: Cultivate strong relationships with key clients, understand their needs, address their concerns, and identify opportunities to enhance customer satisfaction and drive revenue growth.
• Business Development: Work with the Sales Team to identify new business opportunities, pursue strategic partnerships, and lead the development of proposals and bids to expand the division's client base and revenue streams.
• Team Management: Lead, motivate, and develop a high-performing team of engineers, project managers, and support staff, fostering a culture of accountability, collaboration, and continuous improvement.
• Quality Assurance: Establish and maintain robust quality control processes to ensure the delivery of high-quality services that meet or exceed client expectations and comply with industry standards and regulations.
• Health, Safety, and Environment (HSE): Promote a culture of safety, environmental responsibility, and regulatory compliance throughout the organization, prioritizing the well-being of employees and stakeholders.

Desired candidate profile

Bachelor’s Degree in related Engineering field (Mechanical / Electrical / Instrumentation)
Additional degree in Business Administration would be a plus.

Experience

Minimum 12 years of work experience in a similar role, including extensive experience of managing a busy multi-disciplined maintenance facility, along with the provision of site based services within the oil and gas sector.

Should demonstrate superior verbal and written communication abilities, effectively conveying ideas and information.
Exhibits excellent interpersonal skills, providing insightful consulting and delivering compelling presentations.
Possesses a robust foundation in the relevant engineering discipline, ensuring a thorough understanding of core principles and practices.
Shows independent problem-solving abilities and a knack for creative, out-of-the-box thinking to address complex challenges.
Maintains a strong commitment to meeting deadlines and managing projects efficiently from inception to completion.
Pays exceptional attention to detail and demonstrates high-level organisational skills, ensuring precision and order in all tasks.