Call Centre Agent
Call Centre Agent
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Job Description
Job Summary:
- Up to $2390
- 5 days (MonFri 9am7pm)
- Kallang
Job Responsibilities:
- Handle customer service hotline across all areas including answering enquiries providing information handling complaints and troubleshooting problems.
- Escalate cases that do not fall within FAQs to the relevant and correct parties.
- Followup on outstanding cases and perform callbacks to customers if necessary.
- Consistently deliver excellent quality service to our customers to achieve customer satisfaction
- Ability to understand customers needs and provide appropriate solutions and attention
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Data entry and other adhoc duties assigned
Additional Information:
- 1.5 years relevant working experience
Requirements
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.
By submitting your personal data and/or resume you give consent to collection use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
Hui Yew Cheong
Registration Number: R
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
Employment Type
Full Time
