Desktop Support Technician
Desktop Support Technician
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Job Description
About Excis Compliance Ltd:
Excis Compliance Ltd is a leading provider of IT solutions specializing in helping businesses optimize their technology infrastructure. With a global footprint and a commitment to excellence we partner with industryleading clients to ensure their operations are efficient secure and compliant.
About the Role:
As a Desktop Support Technician you will play a crucial role in supporting our clients IT infrastructure. You will be responsible for providing technical assistance to endusers resolving hardware and software issues and ensuring the smooth operation of their systems.
Key Responsibilities:
- Responding to client support requests in a timely and professional manner.
- Diagnosing and troubleshooting hardware and software issues including networking problems.
- Installing and maintaining computer hardware peripherals operating systems and software applications.
- Providing technical training and support to endusers.
- Documenting and resolving technical issues effectively.
- Ordering and managing IT supplies.
Requirements
Qualifications:
- Proven work experience as a Desktop Support Engineer or Support Technician.
- Advanced knowledge of computer hardware systems chipsets memory modules and peripherals.
- Proficiency in popular operating systems software applications and remote connection systems.
- Strong problemsolving and analytical skills.
- Excellent interpersonal and communication skills.
- Ability to travel and work after hours when necessary.
- Fluency in Portuguese and English.
Benefits
Benefits:
- Career growth: Opportunities to advance your career within a dynamic and growing company.
- Mentorship: Guidance and support from experienced professionals.
- Collaborative culture: A supportive and collaborative work environment where your contributions are valued.
- Cuttingedge technology: Exposure to the latest IT trends and technologies.
- Global impact: The chance to work on projects that have a positive impact on businesses worldwide.
- Worklife balance: Flexible work arrangements to support your personal and professional goals.
Location: R. Dois de Setembro 1944 Itoupava Norte Blumenau SCBrazil
Join our team and contribute to the success of a global leader in the industry.
Proficiency in Windows OS Proficiency in MS Office Proficiency in printing Proficiency in mobile devices Troubleshooting
Education
Technical or IT-related degree
Employment Type
Full Time
