Senior Developer
Senior Developer
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7-10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Lead the design and development of enhancements and customizations for the ITSM system.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions that meet business needs.
- Provide advanced technical solutions to resolve complex issues within the ITSM tool.
- Diagnose and troubleshoot system problems ensuring timely and effective resolution to minimize service disruptions.
- Monitor system performance and conduct routine maintenance to ensure optimal functionality.
- Implement updates patches and upgrades to maintain system integrity security and compliance with industry standards.
- Create and maintain comprehensive technical documentation for system architecture configurations and development processes.
- Document solutions and troubleshooting methodologies to facilitate knowledge sharing and training within the team.
- Mentor and support junior developers and team members fostering a collaborative environment.
- Work closely with IT teams project managers and business stakeholders to ensure alignment on project goals and timelines.
- Develop training materials and conduct sessions to educate endusers on system features and functionalities.
- Provide ongoing support to users addressing their queries and enhancing their understanding of the ITSM tool.
- Ensure all development and support activities comply with ITIL standards and organizational policies.
- Stay abreast of industry trends and best practices in ITSM development and software engineering.
Requirements
- National Diploma in IT or equivalent (mandatory).
- Project Management Certification (PMP PRINCE2 or equivalent preferred).
- Data Analytics Certification (mandatory).
- ITIL Foundation Certification (mandatory).
- 8 years of relevant experience in software development support or related roles.
- Proven experience with ITSM tools and solutions (e.g. ServiceNow BMC Remedy).
- Proficiency in programming languages and development frameworks relevant to ITSM (e.g. Java JavaScript Python).
- Familiarity with database management systems (e.g. SQL) and integration tools.
- Strong understanding of ITIL principles and service management best practices.
Lead the design and development of enhancements and customizations for the ITSM system. Collaborate with stakeholders to gather requirements and translate them into technical solutions that meet business needs. Provide advanced technical solutions to resolve complex issues within the ITSM tool. Diagnose and troubleshoot system problems, ensuring timely and effective resolution to minimize service disruptions. Monitor system performance and conduct routine maintenance to ensure optimal functionality.
Education
National Diploma in IT or equivalent (mandatory). Project Management Certification (PMP, PRINCE2, or equivalent preferred). Data Analytics Certification (mandatory). ITIL Foundation Certification (mandatory). 8+ years of relevant experience in software development, support, or related roles. Proven experience with ITSM tools and solutions (e.g., ServiceNow, BMC Remedy).
Employment Type
Full Time
