Cleaning Team Leader

The Cleaning Services Team Leader is a pivotal role in the delivery of service for our clients prestigious site. As the Cleaning Services TL you must take full responsibility and lead the site cleaning provision. You will be responsible and accountable for client satisfaction and team management within the service.

You will be responsible for managing a team of 1020 cleaning operatives with the workplace supervisors. The ability to build firm relationships and deal with employee issues and concerns in vital for this role.

You will need to produce regular reports and audits for Senior Management and be confident in taking the lead in suggesting better ways of working.

You need to be an excellent communicator with a high level of customerfacing skills and take pride in the delivery of the service.

• A positive company image is portrayed by cleaning operatives at all times and they support each other.
  
• Work flexibly across the shifts to provide support to the team.
  
• To ensure all reports are completed for the Johnsons senior management team.
  
• To ensure essential weekly documents are completed on site.
  
• To apply positive communication in order to plan your week and minimise the effect of absences or changes to the team
  
• The role may require you to undertake greater hours than the contracted amount
  
• Team and the Client; ensuring all risks are mitigated efficiently and effectively
  
• To ensure Johnsons 1871 Ltd employees always abide by the personal hygiene and uniform policy
  
• Control monitor and manage materials and consumables. Submit order where appropriate within a timely manner (no less than one week s stock should be onsite)
  
• Demonstrate a commitment to work within Johnsons 1871 Ltd Core Values
  
• To attend and fully participate in training courses
  
• To undertake additional duties in line with capabilities as required
  
• Fulfil all reasonable management requests and liaise and support with colleagues to create flexible working relationships working towards the same objectives
  

• To ensure the contract is run safely and efficiently to the required client standard positive safety culture
  
• To liaise with client and monitor site delivery ensuring regular and appropriate communication.
  
• Client complaints and concerns are investigated and rectified swiftly. Action is recorded and reported on to Senior Management
  
• Ability to liaise and plan with the client for services for upcoming events
  
• Recognise when a client request is outside the agreed cleaning specifications and liaise with Senior Managers re charging the client for additional services
  
• To complete audit inspections with the Client to the KPI set within the contract
  
• To deal with any customer complaints or concerns within a timely and efficient manner to ensure the issue is fully investigated with a robust action plan to rectify created implemented and communicated back to the client. Please refer to Johnsons 1871 Ltd escalation procedure
  
• To ensure the cleaning cupboard noticeboard requirements are met in full including health and safety literature
  

• Hazards and risks are continually assessed and that team members are performing their duties safely and with due care.
  
• If subcontractors are to attend site you are to support and approve the sign off the works completed.
  
• Documents that affect the quality of work are controlled and filed for ease of reference
  
• Work closely with workplace supervisors to ensure supplies site cover and standards of work are being delivered.
  
• Ensure all cleaning operatives and workplace supervisors have all the necessary information and training to perform well.
  
• Understand all shifts specifications and ensure delivery
  
• To ensure adequate delivery of Health and Safety and compliance ensuring all policies and procedures are aligned with Johnsons 1871 QHSE.
  
• To manage poor performance and deal with in line with Johnsons 1871 Ltd disciplinary procedure and report to Johnsons H&C management team.
  
• Ensure equipment and cleaning area is kept clean tidy and in good working condition and report machinery faults and replacements
  

• Maintain high standards of conduct and performance for both yourself and across the site cleaning operatives
  
• To plan cover across shifts when necessary communicating effectively with the team and stating the requirements of the cover.
  
• Ensure wellbeing checks for cleaning operatives are conducted regularly
  
• To build relationships and rapport with the onsite team including attending monthly meetings or as required and responsibility for motivation performance and empowerment of the team
  
• To manage all rotas to ensure staffing levels are always maintained with holidays and sickness covered and managed appropriately
  
• To monitor sickness and absence of onsite employees
  
• To support the recruitment process with Johnsons 1871 Ltd delivery management team
  
• To complete new starter documentation and obtain the relevant Right to Work in line with corporate and legal process
  

Requirements

• Strong people management skills
  
• Strong effective communication skills
  
• Problem solving skills
  
• Strong client focused attitude
  
• Demonstrable decisionmaking skills
  
• Ability to work flexible shifts in order to build and maintain excellent relationship internally and externally
  
• Good interpersonal skills and the ability to communicate and motivate your team
  
• Drive for continuous improvements in service delivery
  
• Able to use own initiative
  
• Highly organised with excellent planning skills efficient and effective
  
• Selfdriven and determined

Benefits

• Company pension
  
• Employee discount
  
• Life insurance
  
• Private dental insurance
  

• Monday to Friday
  
• Bank holiday work required.
  

Work Location: One location