Senior Report Writer
Senior Report Writer
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10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Gather and analyze raw data from various ITSM tools and databases to identify trends insights and actionable recommendations.
- Translate complex data sets into concise narratives that inform decisionmaking at both tactical and strategic levels.
- Design create and maintain comprehensive reports that address key performance indicators (KPIs) and operational metrics.
- Customize reports to meet the diverse needs of stakeholders ensuring clarity and relevance in all communications.
- Utilize data visualization tools to create visually compelling dashboards and reports that enhance data understanding and accessibility.
- Implement best practices in data presentation to ensure that insights are easily digestible.
- Work closely with IT teams management and other departments to gather reporting requirements and understand business needs.
- Present findings and recommendations to stakeholders facilitating discussions that drive informed decisions.
- Review and validate data accuracy and consistency prior to report dissemination.
- Ensure all reporting activities comply with organizational policies and ITIL standards.
- Continuously evaluate and refine reporting processes to enhance efficiency and effectiveness.
- Identify opportunities for automation and optimization within the reporting framework.
- Document reporting methodologies and processes to ensure consistency and best practices.
- Provide training and support to team members and stakeholders on data interpretation and report usage.
- Contribute to the development of strategic initiatives by providing insights derived from data analysis.
- Support management in aligning reporting strategies with organizational goals.
Requirements
- National Diploma in IT or equivalent (mandatory).
- Project Management Certification (PMP PRINCE2 or equivalent preferred).
- Data Analytics Certification (mandatory).
- ITIL Foundation Certification (mandatory).
- 8 years of relevant experience in report writing data analysis or related roles.
- Proven experience in tactical and strategic ITSM reporting.
- Proficiency in data analysis tools (e.g. SQL Excel Power BI Tableau).
- Familiarity with ITSM tools and reporting capabilities (e.g. ServiceNow BMC Remedy).
- Strong understanding of data visualization techniques and best practices.
Gather and analyze raw data from various ITSM tools and databases to identify trends, insights, and actionable recommendations. Translate complex data sets into concise narratives that inform decision-making at both tactical and strategic levels. Design, create, and maintain comprehensive reports that address key performance indicators (KPIs) and operational metrics. Customize reports to meet the diverse needs of stakeholders, ensuring clarity and relevance in all communications
Education
National Diploma in IT or equivalent (mandatory). Project Management Certification (PMP, PRINCE2, or equivalent preferred). Data Analytics Certification (mandatory). ITIL Foundation Certification (mandatory).
Employment Type
Full Time
