Media Community Support Manager
Media Community Support Manager
Posted on :
17-10-2024
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Job Description
Location: Athens Greece
Salary:
- Base monthly salary: 1045 EUR
- Monthly Performance Bonus: Up to 160 EUR
Schedule:
- 40 hours/week 8 hours/day with 1hour lunch break
- Workdays: Monday to Sunday 07:0022:00
Language Skills:
- Spanish: C2 proficiency
- English: B2 proficiency
Training:
- Fully paid training: 1 week
Job Responsibilities:
- Assist our community by resolving inquiries empathetically accurately and promptly.
- Develop and maintain expertise in our media products and community standards.
- Make balanced decisions and advocate effectively for the community.
- Demonstrate strong interpersonal and written communication skills with a focus on empathy.
- Uphold our mission to #ShipLove and prioritize community welfare.
- Investigate and resolve reported issues such as account support requests and abusive content.
- Respond to user inquiries with high quality speed empathy and accuracy.
- Utilize marketspecific knowledge to identify scalable solutions for community support.
- Analyze data to enhance the overall user experience on the platform.
- Enforce our online Terms of Use by monitoring and addressing abuse reports.
- Review reported content within defined turnaround times and quality standards.
- Identify workflow inefficiencies and propose improvements.
- Recognize trends and escalate issues outside of company policy to the global team.
Minimum Requirements:
- Language proficiency: Minimum agreed score in English language test or equivalent.
- Analytical capabilities: Minimum score in reasoning/analytical tests.
- Education: Some college education preferred; military experience accepted.
- Experience: Up to 1 year in Business Process Outsourcing or similar service/process management environment.
- Cultural awareness: Understanding of political and social dynamics relevant to supported regions.
Relocation Package:
- 2 weeks hotel accommodation
- Flight ticket (within EU)
- Airport pickup
- Real estate agency fee
Documents Accepted:
- EU citizenship
- Fullpurpose & Specificpurpose work permit card
- Certificate of Protection (refugees)
Hiring Process:
- Application review
- Language online tests
- Interview
Benefits:
- Health care benefits and discounts
- Professional development opportunities
- Special events and community initiatives
- Free online Greek language courses
- Stateoftheart premises with relaxing break areas
- Great Place to WorkCertified Company promoting diversity
Joining deadlines: 11/Nov/24 25/Nov/24
Remote Work :
No
Employment Type
Full Time
Key Skills
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