Night Luggage Porter The Savoy
Night Luggage Porter The Savoy
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Job Description
Job title: Night Luggage Porter
Department: Front of House
Inspired & supported by: Head Porter
Salary: 27710 (including service charge)
Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You will be accountable for:
Ensuring the delivery security and storage of guest luggage and belongings
Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
Working closely alongside the Front of House team to assist with a wide variety of guest requests
Always putting our guests first
Your key responsibilities & contribution will be:
To provide a seamless luggage service while assisting with the arrival/departure experience.
To accurately record all guest luggage and to ensure it is handled and stored securely
To engage enthusiastically in guest interactions demonstrating knowledge and personality
To use correct lifting and carrying procedures
To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
To have thorough knowledge of hotel services facilities and local area to share with our guests
Polishing guest shoes
Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
Provide errand services for guests as requested
Carry out wrapping and packing of parcels
Sort the incoming mail and deliver to the designated areas
To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
When accepting a vehicle ensure relevant checks are carried out and recorded
Other duties as specified by Guest Experience leadership
Qualifications :
What you will need to do this role:
Essential:
The ability to prioritise and organise yourself
1 year minimum experience in the hospitality industry preferred.
Warm enthusiastic and positive personality with the ability to build trusting relationships with others.
Able to work under pressure and at high speed.
Frequently kneeling pushing pulling lifting carrying reaching standing and walking.
CAN DO attitude and able to adapt to changes
Problem solving abilities
Attention to detail
Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
Flexibility to work different shifts
Desirable:
Experience in valet parking
Please note that we believe in flexibility and multi skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
