Fairmont Gold Supervisor Part-Time

Reporting to the Fairmont Gold Manager responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional friendly and engaging service
• Demonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues.
• Make certain that all Fairmont Chteau Laurier policies procedures and corporate standards are known followed and acted upon at all times
• Responsible for all aspects of the Fairmont Gold operations to ensure a smooth operation and the highest level of guest satisfaction at all times
• Review all Fairmont Gold reservations to ensure all standards are met
• Ensure that the reservations of our Fairmont President Club Members are in order and that members expectations are met
• Direct and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policies
• Track and forecast daily weekly and monthly Fairmont Gold occupancy
• Control room inventory including out of order rooms sell outs preventive maintenance and special room projects
• Ensure the highest revenues possible are generated by participating in supporting and promoting the Fairmont Gold upsell program as well as monitoring honour bar revenue
• Provide exceptional concierge information to our guests
• Establish and maintain communication with all Fairmont Gold staff on a daily basis
• Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the city
• Strong and effective communication with all other departments highlighting Fairmont Gold requirements from supplies to manpower requirements to ensure proper level of service to our guests
• Attend Department Communication meetings and other meetings in absence of Fairmont Gold Manager
• Maintain and report housekeeping and maintenance deficiencies in the department
• Provide exceptional service in the Fairmont Gold lounge
• Responsible for the set up and break down of all food and beverage presentations in the lounge (breakfast coffee/tea service bar service and canaps)
• Assist guests regarding food and beverage menu items
• Have knowledge of all menu items garnishes contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
• Participate in recruitment selection and performance management (including corrective action) of all colleagues working in Fairmont Gold
• Participate in the orientation and cross training process of all hotel colleagues who provide services to Fairmont Gold guests
• Ensure that the appropriate service levels are provided and achieved at all times
• Participate actively in the achievement of Guest Satisfaction initiatives
• Participate actively in the hotel community to further interdepartmental working relationships
• Take ownership in the achievement of Colleague Engagement Survey objectives
• Promote and enforce the hotels Health & Safety standards and emergency procedures
• Promote and adheres to the companys Environmental and Green Team policies and procedures
• Perform related duties and special projects as assigned

Qualifications :

• Previous Front Desk Agent experience required
• Two years experience as a Concierge or Hotel Guest Services Agent
• Previous experience in a supervisory managerial capacity an asset
• Must have a proven record of exceeding guest expectations and commitment to guest service
• A Degree or Diploma in Hospitality Administration from a recognized University or College
• Previous food and beverage serving experience is preferred. Smart Serve certification required
• A sound knowledge of major cultures and expectations of international travelers
• Excellent written and verbal communication skills in both official languages
• Excellent interpersonal skills with proven service leadership skills and the ability to inspire colleagues to deliver outstanding service
• Strong problem solving abilities
• Must have the ability to work cohesively as part of a team
• Organized and resultsoriented with the ability to be flexible and perform well under pressure in a fastpaced changing environment
• Proven initiative and ability to complete projects in a timely manner
• Knowledge of Opera (Property Manager) Excel Microsoft Word Outlook
• Active member in good standing of Les Clefs DOr is an asset

Remote Work :

No

Employment Type :

Parttime