Front Office Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Prepare for daily arrivals in terms of room allocation amenities and special requests of Guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to Guests.
- Assist at the Information counter Foreign Exchange Night Audit and the Business center as and when assigned.
- Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager.
- Review log book verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation occupancy functions groups VIPs.
- File daily reception report and documents systematically.
Qualifications :
- Previous hospitality experience
- Excellent communication skills
- Strong customer service skills required.
- Excellent written and verbal communication skills
- Degree in Hospitality / Tourism
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
