Guest Relation Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
- Keep Misenplace ready for VIP arrival (Reg.cards room keys welcome drink)
- Register and process check in/out for all VIPs guests efficiently and professionally.
- Escort VIP gussets to their rooms.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Handle issuance of guest room key cards and ensure effective control for guest security.
Qualifications :
- Bachelors degree in Hotel Management or similar preferred.
- Previous experience in a similar role.
- Strong communication and customer service skills.
- Excellent written and verbal communication skills.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
