Guerlain Spa Concierge
Guerlain Spa Concierge
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Spa Concierge is in charge of interacting with guests in the spa. Ensuring each guest experience is personalized and seamless. You also provides recommendations and promotes a calm and tranquil environment throughout guests visits.
Job responsibilities include but are not limited to:
- Provide warm welcome and personalized service to all guests visiting the spa.
- Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
- Handle telephone reservations in line with service standards using proper telephone etiquette.
- Ascertain guest satisfaction upon guest departure and ensure.
- Provide guest escorts to changing rooms relaxation area and swimming pool.
- Complete all opening and closing duties professionally and accurately.
- Ensure spa reception area is kept clean and free of clutter retail display is presented elegantly and appropriately replenished at all times.
- Ensure all payment transactions are accurate at the end of each shift reporting any discrepancies to the immediate supervisor.
- Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
- Provide retail recommendations to guests tailored to their specific needs.
- Report accidents injuries to management.
- Follow all company policies and procedures.
- Ensure uniform and appearance is tidy and professional in line with grooming standards.
Qualifications :
- 2 years of experience in luxury hotel or spa front of house position preferred
- Computer literate preferably with knowledge of spa reservation systems.
- Passion for guest care.
- Personal interest in spa treatments and holistic lifestyle.
- Telephone skills ideally in conjunction with handling reservations.
- Able to work within a team with rotating shifts.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
