Front Office Manager
Front Office Manager
Posted on :
17-10-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
What youll do
As Front Office intern youll be supporting the department in all required areas including handling reservations guiding guests and being an SLS ambassador:
- Deal with the arrival and departure processes for all guests ensuring the accuracy of data in all systems.
- Greet and assist guests in a warm courteous and professional manner.
- Handle credit transactions ensuring the accuracy of guest billing.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities services and local attractions.
- Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions restaurants and services.
- Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Report any issues to the correct department and check to ensure the work has been completed.
- Ensure that the reception and public areas are clean tidy and presentable at all times.
Qualifications :
What we are looking for...
- Someone who understands celebrates and embraces the SLS brand values.
- Ability to multitask and work in a fastpaced environment.
- Proactive positive energetic dynamic emphatic teamworker with a highlevel attention to detail and passion for hospitality.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good your team guests and colleagues alike. You make a positive impact.
- You learn quickly and adapt to SLSs unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard supports each other and has fun along the way.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
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