Royal Service Operator Part- Time
Royal Service Operator Part- Time
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
The Royal Service Operator position will be responsible for coordinating all internal and external calls and guests requests to the appropriate department. They will provide follow up calls to our guests to ensure the guests satisfactory.
- Internal and external communications and coordination of all Maintenance Housekeeping Valet Laundry Valet Parking Billing Inquiries and Reservations calls.
- Establish and maintain effective communication process with all the departments (specifically FO HSKP & MAINT)
- Ensure service standards are met with respects to guest satisfaction in JD Power and Total Quality Service by ensuring that all guest issues/complaints receive prompt action and follow up
- Work closely with other departments to develop ways to improve current practices to ensure excellent delivery of guest service.
- Coordinate Fairmont Fit requests preparing baskets and tracking programs
- Complete projects as assigned (by Royal Service Manager)
- Operations of Meridian Mail GAC terminal
- Operations of paging/radio/and holdup systems
- Handling guests (internal and external) concerns and complaints in a timely and efficient manners to ensure a positive result
- Handle basic telephone repairs installations removals
- Be familiar with RSI Call Accounting System
- Handle Paging and Call Parks
- Proficiency in handling of messagetaking
- Be familiar with workingoperation of Email
- Become familiar with workingoperation of Voice Mail
- Proficiency in procedures of all Emergencies
Qualifications :
- Superior phone etiquette manners record keeping and followup skills
- Ability to multitask and prioritize calls
- Excellent knowledge of Property MANAGER and Opera Programs
- Superior organizational skills
- Ability to work under pressure in a fast paced environment
- Knowledge of Word Excel and Windows 95 or Windows XP an asset
- Hospitality degree/diploma and asset
- Career and result oriented
- Second language an asset
- Professional manner outgoing personality and ability to work on own initiative
- Available to work overnights and weekends
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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