MAIN RESPONSIBILITIES
- Be responsible for stability of mission critical deployments.
- Lead the team to attend to and provide workarounds/fixes for issues in applications and system services within strict SLAs.
- Lead the team to troubleshoot/investigate issues in application and system components.
- Review/Prepare RCA documents.
- Be present in war rooms during high priority issues to lead the team.
- Client interactions during issues updates upgrades.
- Be a role model for the technical side of the team.
- Lead the team technically and managerially.
QUALIFICATIONS/ SKILLS/ KNOWLEDGE
- Bachelors degree in Computer Science Software Engineering or related field or BSc equivalent qualification with 12 year(s) experience.
- Atleast 8 years of experience in application support.
- Extensive experience in distributed systems is essential.
- Experience in tools used in troubleshooting Java C services.
- Experience in performance troubleshooting of backend services data bases message brokers load balancers etc.
- Experience working with various DevOps tools such as Jenkins Terraform Helm charts etc. is required.
- Experience in various monitoring tools such as Prometheus.
- Well experienced in various data bases Kubernetes various load balancers GCP.
- Extensive experience with Linux/Unix system administration.
- Sound knowledge of operating system concepts.
Remote Work :
No