German Client Services Specialist In Porto
German Client Services Specialist In Porto
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Job Description
Are you passionate about providing topnotch customer service
Were looking for a dedicated Customer Support Specialist to join our team! If youre detailoriented proactive and thrive in a fastpaced environment this could be the ideal role for you!
Role Overview:
Deliver exceptional customer service by handling inquiries and resolving issues through various channels. Collaborate with your team to ensure customer satisfaction and continuously improve support processes.
Key Responsibilities:
- Customer Assistance: Respond to customer inquiries via phone email and chat offering detailed product information and solutions.
- Issue Resolution: Assist with troubleshooting and resolving customer issues ensuring timely and effective outcomes.
- Support Process Improvement: Collaborate with your team to refine support strategies and optimize the customer experience.
- Account Management: Help manage customer accounts process orders and assist with product returns and exchanges.
- Feedback Collection: Gather feedback from customers to help improve service quality and product offerings.
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
Why Join Us:
- Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
- Language Bonus: Receive additional compensation for your German language proficiency.
- Meal Allowance: Enjoy a meal allowance during work hours.
- Health and Life Insurance: Comprehensive coverage for your peace of mind.
- Onsite Work Environment: Be part of a supportive and communicative team.
- Relocation Package: Support to ensure a smooth relocation experience.
Ready to take your customer support skills to the next level Apply now and well be in touch!
Remote Work :
No
Employment Type
Full Time
