Contact Center resources
Contact Center resources
Posted on :
16-10-2024
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Job Description
Role : Contact Center resources 2 positions
location : 2 days a week Lansing MI.
Contact Engineer This is a technical lead role working with crossfunctional teams and business teams to support and implement complex contact center solutions.
TOP SKILLS:
Knowledge of Nice InContact CXone (ACD IVR Auto Dialer OMNIChannel WFM Studio Interaction Analytics POCs & Auto Attendant) 5 years of experience preferred
NICE CXOne Studio experience 3 years of experience preferred
Ability to program in one or more of the following software languages: C# C Java JavaScript Python 4 years of experience preferred
Ability to develop maintain and troubleshoot webservice API calls 5 years of experience preferred
Can utilize hashtag#C2C for the role but person must be onsite 2 days a week from the start.
Please send your resumes to:
Employment Type
Full Time
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