Head of Customer Operations
Head of Customer Operations
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Job Description
Salary:up to 95000 DOE
Work Life Balance:Hybrid
Candidate Journey:Our goal is to reply to applications within 3 working days. Additionally we make sure to acknowledge evaluate and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.
Interview Process:
Initial stage 30 minute introductory call with a member of the recruitment team
1st stage Competency based interview and an assessment
2nd stage Meet the wider team final questions
Are you a Customer Operationsprofessional with a passion for adventures Look no further! Staysure is your passport to an extraordinary career journey.
Role overview:
The Head of Customer Experience will be fully responsible for our internal operational Centre of Excellence Innovation Hub Colleague Development and Colleague Onboarding experience. Your creative leadership will lead the charge for our ambitious growth plans whilst ensuring we bring down our operating costs in a dynamic changing environment
You will be an experienced wellorganised leader with a hunger for improving the culture for our people whilst driving innovation. You will have excellent communication skills allowing you to act effectively as a strong advocate for our customers and can translate vision into reality for our people.
You will be able to demonstrate a strong strategic mindset demonstrating skills in landing omnichannel experiences for customers leading innovation and experienced in developing onboarding and sales coaching. To do this youll have a strong track record of leading large operational teams particularly in financial services and be able to ensure we manage risks and compliance aligned to the standards we expect.
Essentials:
- Strong track record of leading large operational teams through periods of transformation and operational change
- Track record of leading commercially led functions (New Business or Retention)
- Background of leading teams in the financial services or insurance industry (regulated environments)
- Commercially aware with an understanding of the internal and external environment
- Ability to adapt leadership styles to suit the needs of stakeholders and team
- Ability to translate vision and strategy into meaningful operational outcomes and actions
- Highly developed skills in: Relationship management Influencing Problem solving Creativity
- Developing people strategies and optimal learning opportunities to embed change
Bonus skills you may pack in your suitcase:
- Insurance industryor similar sector experience
- Experience of leading Academy functions
- Experience of ramping up innovation strategies and flow through to implementation
- Experience of leading sales coaching and knowledge management
Were assembling a diverse teamwhere skills not checkboxes reign supreme regardless of race religionsex sexual orientation gender identity or disability. Our compass points to inclusion.
Staysure Group welcomes all new starters with open arms providing training development opportunities and great benefits.
Employment Type
Full Time
